> How to Order

HOW TO ORDER

  • Please make sure to read all of our Terms & Conditions of Sales, Shipping Conditions, Pricing Policy and Credit & Returns Policy before purchasing from All Brands Toys.  You will find this information on our website at www.allbrandstoys.com by clicking on the 'New Customer' Tab.
  • Once above has been completed, you will be sent a second DocuSign link which will need completing for an automated signature to be applied.
  • Once the DocuSign has been returned, you will receive an email providing you with your log on details, to then commence ordering online.
  • All orders must be a minimum value of $800, or a $50 service/handling fee will apply.
  • Goods that are sold at special pricing, including clearance lines, are non-refundable unless faulty.
  • The freight cost will be added after goods are packed and weighed. Please read our Shipping Conditions.
  • In the event that an All Brands Toys product is sold as an assortment of styles or colours, the product will be supplied at our discretion.
  • If a product has "Pre-Order" in the description, this means the product is currently on order. If you place an order for a "Pre-Order" item, it will be placed on to a backorder.

HOW TO USE OUR ONLINE ORDERING SYSTEM AND WHAT THE 'STATUS' OF YOUR ORDER MEANS:

  1. 1. To order, simply enter the quantity of item/s you wish to order. You may fill in as many Quantity boxes on the page before clicking on the "Add to Order" button at the bottom of the page.(Please note all cost is PER ITEM – unless specified as a display item).
  2. To re-check your order, click on the "View your Shopping cart" found at the top right hand corner. You may choose to edit the quantity of items in your cart or remove the item/s. Once all items have been selected, you must click on "Proceed for Order Confirmation" then click on "I confirm my order". Finally, you will receive a confirmation email.
  3. To view your order history, click on "View your past orders".
  4. What does the 'status' mean in your order history:
  • Website: Your order has been successfully sent through to All Brands Toys.
  • Pending: Your order has been received and sent to the warehouse for picking.

Please note that once an order is in any of the below status', no additions or changes can be made to your order. Any additional items to be added to an order when an existing order is any of the below status', will be entered as a new order and will therefore go into the queue as a new order.

  • Picking: Your order is currently been picked and packed.
  • Office: Your order has been packed, pending to be despatched (Account Customer) or waiting for payment (Proforma).
  • Proforma: Awaiting payment
  • Finished: Your order has been despatched and invoiced.
  • Backorder: Items that cannot be supplied at the time of your order and will be put on backorder. If you do not wish to have items on backorder, please let us know.

If you are a proforma customer, please refer to the above status, with an additional status 'Proforma'.

  • Proforma:  Your order has been packed and a proforma invoice has been emailed to you waiting for payment. Your order will not be despatched until payment has been received. If you see the status "Proforma" on your order, but have not received the Proforma invoice, please contact the office on 07 3287 1000 to have re-sent.

If you see any other status that is not on this list, please do not hesitate to contact our office.

If you have any difficulties, or require any assistance, with your login, please send an email to customercare@allbrandstoys.com or phone 07 3287 1000.

For any further enquiries, please feel free to contact us at any of the following contact points:

Phone: (07) 3287 1000

Fax: (07) 3287 4480

Email: customercare@allbrandstoys.com